/ FAQ
Do you have a question about the hotel, your reservation or your future stay?
Perhaps your answer is here! If not, don't hesitate to contact us by phone or e-mail.
The hotel
Do you have a car park?
Un parking public est disponible devant l’Hôtel Parcus Parking Bateliers 10 Rue de Zurich, 67000 Strasbourg.
Do you have smoking rooms?
All rooms in our hotel are non-smoking. Ashtrays are available in front of the hotel and on the terrace.
I have a baby, does the hotel have adequate facilities?
We can provide a baby cot in the room, on request at the time of booking, and subject to availability.
Is the hotel suitable for people with reduced mobility?
Notre établissement dispose de plusieurs chambres aménagées pour que les personnes à mobilité réduite puissent profiter pleinement de leur séjour.
The stay
What are the departure and arrival times?
Les arrivées à l’hôtel se font à partir de 15h et les départs jusqu’à 11h.
What time is breakfast?
Le petit-déjeuner est servi en semaine de 7h00 à 10h30 et la salle des petits-déjeuners est ouverte gratuitement
de 12h00 à 22h00. Le petit-déjeuner est au tarif de 16€ par personne et par jour.
Do you have an internet connection at the hotel? Is it free?
Vous pourrez profiter d’une connexion wifi gratuite en accès libre dans tout l’établissement.
What do I do if I forget something in my room?
You can contact our team who will send you the forgotten item in exchange for delivery charges.
The prices
Are tourist taxes included in the price?
La taxe de séjour est en supplément de 1,87€ par jour et par personne.
Why do you need my credit card information?
The bank details are only used as a guarantee in case you do not come or cancel late. This guarantee is cancelled when you leave.
When and how will I pay for my stay?
You can pay for your stay at the time of your departure with the following means of payment: credit card, holiday vouchers, cash.