/ FAQ
Do you have a question about the hotel, your reservation or your future stay?
Perhaps your answer is here! If not, don't hesitate to contact us by phone or e-mail.
The hotel
Do you have a car park?
Public pay parking is available less than 100 metres from the hotel. The hotel has a drop-off point in front of the entrance.
Do you have smoking rooms?
All rooms in our hotel are non-smoking. Ashtrays are available in front of the hotel and on the terrace.
I have a baby, does the hotel have adequate facilities?
We can provide a baby cot in the room, on request at the time of booking, and subject to availability.
Is the hotel suitable for people with reduced mobility?
Our establishment has a number of rooms designed to enable people with reduced mobility to make the most of their stay. Access to the rooms, bar and restaurant is by lift, and there are no stairs outside the establishment.
Can I eat at the hotel?
Quai Central has a restaurant on the 5th floor.th floor with its terrace overlooking the rooftops of Tourcoing.
Does the hotel have a bar?
Our bar is located at 5th on the rooftop floor of the hotel. It features a terrace overlooking the rooftops of Tourcoing.
The stay
What are the departure and arrival times?
Arrivals at the hotel are from 4pm and departures until 11am.
I will be arriving after 11pm, how do I get my room card back?
We have a 24-hour presence. Our night receptionist can welcome you at any time.
What time is breakfast?
Our buffet breakfast is available from 7am to 10am every day of the week.
Do you accept pets? What is the rate?
Pets are allowed in the hotel, but must be kept on a lead when out and about. The supplement for a pet is €15 per night.
Do you have an internet connection at the hotel? Is it free?
You can enjoy free Wi-Fi (fibre) throughout the hotel.
What do I do if I forget something in my room?
You can contact our team who will send you the forgotten item in exchange for delivery charges.
The prices
Are tourist taxes included in the price?
The tourist tax is an additional €1.65 per day and per person.
Why do you need my credit card information?
The bank details are only used as a guarantee in case you do not come or cancel late. This guarantee is cancelled when you leave.
When and how will I pay for my stay?
You can pay for your stay at the time of your departure with the following means of payment: credit card, holiday vouchers, cash.